I had a very bad time in getting a new Airtel broadband connection. After a week of shuttling to their office and repeated explanation about how urgent it is for me, I got to know that I have to wait till an existing customer cancels the connection (as if it is a train ticket) or I would be refunded. I opted for the latter as I could not wait any more. I posted about my agony in the consumer complaint forum. Below is the link: